Tags : customer engagement

New Salesforce Customer 360 Innovations Help Businesses Go Digital Faster and Drive Efficient Growth with Automation and Intelligence

Salesforce, the global leader in CRM, today introduced new Customer 360 innovations that provide companies with powerful automation and intelligence technologies to drive efficient growth and deliver personalized customer experiences at scale, helping customers do more with less. With challenging market conditions like inflation, supply chain disruption, and labor shortages, companies Read More

5 Reasons Why Conversational Marketing Should Be Your Next Strategy

Marketers are forced into a difficult situation. Customers’ preferences for interacting with brands are evolving. The proliferation of data limitations is limiting the methods by which marketers can gather audience data. But above all, there is too much rivalry, which has reduced the effectiveness of digital channels and made it Read More

Customer Engagement Platform SALESmanago Deployed by Toys “R” Us and 100 New European E-commerce Brands

SALESmanago, founded in 2012 and based in Krakow, Poland, employs almost 400 people. The company’s current ARR has reached EUR 20 million at 40% growth. It offers a Zero Party Data-focused Customer Data Platform with natively-built Omnichannel Execution. Its AI-driven solutions have already been adopted by more than 2000 mid-size businesses in 50 countries, including [&Read More

Grazitti Interactive and Khoros Announce Partnership for Online Community Development

Grazitti Interactive, a global digital services provider, and Khoros, an award-winning leader in digital-first customer engagement software and services, today announced a partnership for online community development. The partnership expands on an eight-year relationship that now gives shared customers a competitive advantage to deliver unmatched online community experiences. In addition Read More

mParticle acquires AI startup Vidora to help teams augment customer profiles and improve their marketing strategies

mParticle, a leader in customer data infrastructure, today announced it has acquired Vidora, an AI personalization platform for customer data. With the acquisition, teams can now easily build and deploy models across the mParticle partner ecosystem with 300+ API integrations to improve decision making, segmentation, and personalization. Benefits of the combined Read More

CX North America

CX, Marketing and Digital Leaders are each passionate about the value of great Customer experiences and each need specific insights to understand and accept risk in order to avoid risk; they need the tools and skills to predict what the future holds and drive deep transformational change, and they need Read More

How Digital Buying Has Eroded Customer Confidence

Sixty-four percent of B2B buyers cannot tell one brand’s digital experience from another’s. Although some of the impetus is on sellers, this suggests buyers, by foregoing a salesperson, are inadvertently behaving in a way that negatively impacts their confidence in their purchasing decisions. Part two of our Read More

Amplify Your Email Marketing Effectiveness

How can you better understand your email marketing performance and build more effective campaigns? Join us as we take an exclusive look into the IMDb’s Email Report alongside Campaigner, Data Stories Consulting, and more. Read MoreRead More

What is Great Content for Buyers and Why’s it So Hard?

In this webinar, John McNight, EVP at TechTarget’s Enterprise Strategy Group (ESG), will help you better understand and navigate the needs and challenges surrounding creating the content you need to win. He’ll cover the organization issues you face, the essential elements of the content itself, and the operationalization Read More