Zight’s Latest Upgrades Simplify Visual Communication for Support Teams

Zight, the AI-powered visual communication platform, has unveiled three major updates designed to help teams resolve issues faster, minimize unnecessary back-and-forth, and enhance collaboration across existing workflows. The latest upgrades include session-level technical logs for its Request Video feature, a new Integration Marketplace that connects Zight with popular business tools, and deeper Zendesk integration to streamline customer video interactions.

These innovations aim to make work more seamless by providing richer context and reducing the steps needed to gather and share critical information.
“These updates make Zight even more valuable in the flow of everyday work,” said Scott Smith, CEO of Zight. “Support and success teams can now capture detailed context instantly, while technical and operations teams can integrate Zight into the platforms they already depend on. It’s all about enabling faster, clearer collaboration.”

Phin Hochart, Head of Product at Zight, added, “Video workflows are transforming how teams communicate. Seeing exactly what the customer sees eliminates confusion and speeds up problem-solving. These updates take that experience to the next level, making video-first support effortless.”
With the new Request Video upgrade, customers can easily share screen recordings without needing an account, installation, or live call. Each video submission now includes session-level technical data such as operating system, browser version, network status, and console logs—giving support teams full visibility into issues so they can reproduce and fix them faster.

The new Integration Marketplace expands Zight’s ecosystem, allowing users to connect the platform with systems like Salesforce, Google Drive, Confluence, and Zendesk. Through automation and Webhooks, Zight content—videos, screenshots, and engagement data—can now flow directly into existing CRMs and knowledge bases, reducing manual effort and boosting workflow efficiency.
Additionally, Zight’s enhanced Zendesk integration enables agents to request and receive customer screen recordings directly within support tickets. Responses, including videos, GIFs, and annotated screenshots, appear in the same thread—helping teams visualize issues immediately and deliver quicker resolutions.

Together, these updates strengthen Zight’s mission to simplify visual communication, empower teams to work smarter, and make customer interactions faster and more human.