Cyara Unveils Next-Gen Platform for Assuring CX Across Voice, Digital, and AI Channels with Expanded Coverage in 100+ Countries

Cyara, the global leader in AI-led customer experience (CX) assurance, today unveiled six innovations to help businesses deliver a modern, consistent experience across increasingly complex customer journeys. The latest advancements build upon Cyara’s industry-leading AI Trust capabilities, expand global testing in 100+ countries and introduce the first fully integrated CX Assurance platform that proactively prevents disruptions across voice, digital, and AI-driven customer interactions.

As Conversational, Generative and Agentic AI redefine how customers engage with brands, businesses must adopt modern testing and assurance tools to stay ahead. By embracing unified, AI-driven testing and monitoring solutions, companies can proactively ensure seamless customer experiences, build stronger brand loyalty, and unlock new opportunities for growth and innovation.

The new Cyara platform addresses critical business challenges with solutions that accelerate the deployment of AI-driven channels and ensure they remain accurate, compliant, and reliable as technology evolves. With end-to-end visibility, AI-driven no-code automation, and real-time analytics, the unified platform delivers the most comprehensive CX Assurance across channels and countries. An AI-powered copilot provides intelligent guidance to help enterprises ensure friction-free CX with ease.

“With cutting-edge CX Assurance innovations and global testing coverage, Cyara helps enterprises future-proof their AI strategies and ensure flawless experiences across voice, digital, and AI-powered channels,” said Rishi Rana, Chief Executive Officer at Cyara. “This is the new age of Cyara, designed to help brands stay ahead, deliver flawless experiences, and eradicate bad CX.”

Bradley Metrock, General Partner, Project Voice Capital Partners, added, “Brands need AI solutions that are accurate, reliable, and built to evolve as fast as innovation demands. Cyara leads the way with purpose-built solutions that stay ahead of AI’s rapid evolution, enabling brands to move faster with confidence. As AI continues to evolve, companies that proactively optimize and govern their AI solutions will be the ones that set the standard for exceptional customer engagement.”

Inside The Platform: Cyara’s Six New Innovations

Pulse 360: The only AI-driven CX monitoring solution with real-time visibility across voice and digital channels, testing real customer experiences across 150+ points of presence and 320+ carriers.

Test Case Designer: The first truly no-code, visual test automation tool for CX teams, built to simplify test creation and management in Cyara Velocity.

Cyara Agent Assist Assurance (Cyara AAA): The only solution that validates Agent Assist applications, ensuring human agents receive accurate, real-time, contextual information.

Intelligent Insights: Turns complex CX data into actionable insights with self-service dashboards, AI-driven anomaly detection and trend tracking, without IT support.

Cyara Copilot: An AI-powered assistant and Cyara’s first step toward Agentic AI, boosting productivity with automation and intelligent guidance within the Cyara platform and via Slack.

AI Trust Misuse: The new Misuse module joins FactCheck in Cyara’s AI Trust testing suite to prevent harmful and inappropriate responses to voice and chatbots powered by GenAI.

These six capabilities will be available in April 2025, with additional enhancements releasing throughout the year.