Tags : Customer Experience

New Salesforce Customer 360 Innovations Help Businesses Go Digital Faster and Drive Efficient Growth with Automation and Intelligence

Salesforce, the global leader in CRM, today introduced new Customer 360 innovations that provide companies with powerful automation and intelligence technologies to drive efficient growth and deliver personalized customer experiences at scale, helping customers do more with less. With challenging market conditions like inflation, supply chain disruption, and labor shortages, companies Read More

Everything You Need to Know About the Marketing Funnel

Marketing is one of the most crucial aspects of being successful in business, especially for smaller businesses or start-ups. While it may seem like giant brands such as Pepsi or Disney are ubiquitous to modern society, the truth is they got where they are at on the shoulders of good Read More

Savvy Brazilian Firms Embrace Digital Marketing Innovations

Digital marketing has grown from a niche category to the prevailing form of marketing in Brazil, benefiting enterprises in several ways, according to a new research report published today by Information Services Group (ISG), a leading global technology research and advisory firm. The 2022 ISG Provider Lens™ MarTech Service Providers report Read More

Paragon DCX merges agencies to help brands do business, better

Paragon DCX, the 300-people-strong agency and consulting arm of Paragon Group, has announced it has merged its ORM and Parkhouse brands to deliver new digital transformation and marketing capabilities that will drive even more memorable customer experiences and even greater business impact for clients around the world. The re-launched DCX Read More

Khoros Expands with AWS, Joins AWS ISV Accelerate Program and AWS Marketplace

Khoros, an award-winning leader in digital-first customer engagement software and services, today announced expanded work with Amazon Web Services (AWS) by joining the AWS Independent Software Vendors (ISV) Accelerate Program and launching in AWS Marketplace. The AWS ISV Accelerate Program is a co-sell program for organizations that provide software solutions Read More

Infobip Builds an Integration for HubSpot to Enhance Customer Experience

Infobip, the global cloud communications platform, has built an integration with CRM platform HubSpot to provide WhatsApp and SMS messaging for HubSpot’s clients. The integration, available in HubSpot’s App Marketplace, enables its clients to connect with customers using their preferred communication channel, to deliver a great customer experience Read More

Drive Retention & Reactivation Success Using Intelligent Direct Mail

In both B2C and B2B businesses, existing customers make up the lion’s share of your recurring revenue. Protecting and growing them through expansion opportunities, cross-sells, and upsells is crucial. We’ve all seen the worst-case scenario before. An active customer starts disengaging, purchases less often, and then Read More

Grazitti Interactive and Khoros Announce Partnership for Online Community Development

Grazitti Interactive, a global digital services provider, and Khoros, an award-winning leader in digital-first customer engagement software and services, today announced a partnership for online community development. The partnership expands on an eight-year relationship that now gives shared customers a competitive advantage to deliver unmatched online community experiences. In addition Read More