Drive Growth With Better Customer Journey Orchestration
July 22, 2022 | 11:00 AM EDT
Customer journey orchestration is complex for marketers and customers. Aligning the next-best actions to every touchpoint across every segment for every channel places tremendous pressure on how data, technology, and people need to interact. The costs are high, and progress is slow. Gartner’s research shows that marketing leaders must shift from supporting seamless execution to supporting customers’ self-reflective learning.