ID Privacy AI Launches Social Pro: Redefining Social Media Conversations with Agentic AI

ID Privacy AI, a pioneer in privacy-focused, voice-driven conversational AI, has announced the debut of Social Pro, an advanced agentic AI platform designed to transform how brands communicate, engage, and convert customers through natural, human-like conversations on social channels.

Engineered specifically for Facebook Messenger, Instagram Direct Messages, and Facebook Marketplace, Social Pro autonomously manages inquiries, nurtures prospects, and completes bookings or sales — all within a secure, automation-driven conversational environment. The launch addresses the explosion of social DMs and rising consumer expectations, with 79% of users wanting replies within 24 hours and nearly one-third expecting them within an hour.

Unlike traditional chatbots that rely on rigid templates, Social Pro mimics authentic human dialogue. It processes fragmented or short texts, infers full intent, and crafts natural responses that mirror real conversation flow. Whether handling a casual inquiry like “Still got that 2020 Tacoma?” or a detailed appointment request, it retains memory across sessions, ensuring customers never need to repeat themselves.

The platform seamlessly books appointments, sends reminders, and routes qualified leads into CRM, email, or SMS systems while alerting staff in real time. This persistent, always-on capability ensures every lead receives timely attention, directly enhancing engagement and conversion rates.

Albert Thompson, CEO of ID Privacy AI, stated, “Social Pro doesn’t just reply — it remembers. It captures how people actually chat across social platforms, maintaining context over hours or days. That’s a breakthrough in how businesses manage customer interactions.”

Operating around the clock, Social Pro guarantees every message receives an instant, context-aware response, no matter the hour. Businesses can capitalize on the critical first five minutes — the period where response speed can increase conversion likelihood by up to 100 times, according to a Harvard Business Review study.

A live dashboard enables seamless human intervention when needed, with Social Pro pausing its responses once staff engage. Every interaction remains secure, encrypted, and compliant under ID Privacy AI’s privacy-by-design framework, ensuring that businesses maintain trust while scaling meaningful, human-like conversations that turn messages into measurable revenue.