Tags : Customer Experience

mParticle acquires AI startup Vidora to help teams augment customer profiles and improve their marketing strategies

mParticle, a leader in customer data infrastructure, today announced it has acquired Vidora, an AI personalization platform for customer data. With the acquisition, teams can now easily build and deploy models across the mParticle partner ecosystem with 300+ API integrations to improve decision making, segmentation, and personalization. Benefits of the combined Read More

How To Win the Era Of Customer-Centric Marketing?

When we think of customer-centric marketing, we tend to imagine a brand with a website that’s easy to navigate and use, a mobile app that is responsive and intuitive, or in-store displays that are informative and engaging. But what if there were a factor that was much more crucial Read More

Forsta and Rio SEO Combine to Provide Technology Solutions Spanning the Entire Customer Journey, From Discovery to Purchase to Brand

Forsta, the global leader in customer experience (CX), employee experience (EX), and market research, today announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. The integrated technologies of Forsta and Rio SEO will power a seamless customer experience solution, enabling brands to engage Read More

ActionIQ Wins 2022 Digiday Media Award

ActionIQ, the leader in customer experience (CX) solutions, today announced that it won the 2022 Digiday Media Award in the Best First-Party Data Strategy category. AIQ was selected for its work helping a global media company deliver personalized customer experiences across all its brands as it shifted from advertising to subscription Read More

CX North America

CX, Marketing and Digital Leaders are each passionate about the value of great Customer experiences and each need specific insights to understand and accept risk in order to avoid risk; they need the tools and skills to predict what the future holds and drive deep transformational change, and they need Read More

Accelerating Digital

Today, almost every company is a digital company. On average, a fifth of enterprise revenues come from digital products and services, according to new research by The Economist. This figure is forecast to double within a year and accelerate strongly beyond that. Rising competition, customer expectations, and social responsibility have Read More

Emplifi Becomes TikTok Marketing Partner to Help Brands Unleash Power of Video

Brands can now use Emplifi’s Social Marketing Cloud to manage, measure, and create exciting video content for their TikTok audiences. Emplifi, the leading unified customer experience (CX) platform, today announced an integration with the all-new TikTok Content Marketing specialty, which is part of the TikTok Marketing Partner Program. Emplifi Read More